Refund policy
Returns
We accept returns within 30 days of delivery. To be eligible, items must be in their original condition — unused, unworn, with tags attached and in original packaging. Proof of purchase is required.
How to Start a Return
Contact us at support@tinypawhub.com before sending anything back. We will provide you with return authorization and the appropriate return address based on your order. Do not send items back without prior authorization — unauthorized returns cannot be processed.
Return Shipping Costs
Customers are responsible for their own return shipping costs. There are no restocking fees.
Non-Returnable Items
The following items cannot be returned:
- Perishable goods
- Custom or personalized products
- Personal care goods (for hygiene reasons)
- Hazardous materials
- Sale items
- Gift cards
Exchanges
We do not process direct exchanges. Please return the original item and place a new order separately.
Order Cancellations
Orders can be cancelled within 1 hour of placement by contacting support@tinypawhub.com. After that window, or once an order has begun processing or fulfillment, cancellations cannot be accommodated.
Damaged or Incorrect Items
Inspect your order upon arrival. If your item is defective, damaged, or incorrect, contact us immediately at support@tinypawhub.com so we can make it right.
Refund Processing
Once your return is received and inspected, we'll notify you of the approval status. If approved, your refund will be issued to your original payment method within 10 business days. If you haven't received your refund after 15 business days from approval, please contact us at support@tinypawhub.com.
EU Customers
Customers in the European Union have the right to cancel or return their order within 14 days for any reason, without justification.
Contact
support@tinypawhub.com | +1 (825) 883-3588 Monday – Friday, 9:00 AM – 5:00 PM EST